The Epos Now Enterprise Experience
When you run a growing business, every problem feels bigger and you can start to feel stretched across every site even as you continue to scale up. Epos Now Enterprise is designed to help make succeeding as a multi-site organisation less like being stretched on a rack, and more like stretching in the sun, helping you build efficiency, consistency, and excellence into your enterprise from the bottom all the way up.
And that’s exactly what our Enterprise businesses have been doing, whether they’re running hotels, stadiums, gift shops, or fast food franchises, they’re all streamlining operations and delivering amazing customer experiences with point of sale (POS systems) perfectly adapted to the complex multi-site and multi-channel environment that you deal with every day.
“By forming partnerships with our customers, we adopt a tailored approach to deliver tangible results. We simplify and enhance multi-site management by collaborating closely with enterprise businesses to understand their specific needs and ensure these solutions are entirely scalable as the business grows.” - Lee Hill, Head of Mid-Market, Epos Now
Who’s using Epos Now Enterprise?
With a dozen years of EPOS experience, Epos Now has continually developed a catalogue of adaptable hardware and software perfect for the retail and hospitality industries, regardless of where you operate within them.
Our users include stadiums and spas, barbers and bike shops, bakers and brewers, and everyone in between. Your business could be mobile – say a fleet of food vans – or fixed, but in need of flexibility, like the system Jacob Fullman uses at Ballymore Stadium:
"It was really important we got a cloud based POS system that could live anywhere, connect to WiFi or a hotspot, and trade with 1000 to 10,000 people for the day, then bump in or out to do it all again." Operations Manager Jacob Fullman, Ballymore Stadium
Whatever your needs, Epos Now Enterprise is ready to work with you and provide you with the essential business tools you need to outperform the competition at the highest level. Lee Hill, Head of Mid-Market at Epos Now, shared some of the stories of enterprises flourishing on the platform:
“In the USA, we worked with a market-leading restaurant chain to successfully streamline its operations across 50+ locations. This has resulted in improved staff knowledge, which in turn has improved efficiency and increased customer satisfaction across their sites. At the same time, it’s allowed increased speed to market for their new sites by utilising the on-hand support our teams offer.”
“Similarly, a recognised national retail brand in the UK has utilised our Enterprise Account team to better understand the system, especially the innovative back office, to gain better insights into its sales data. This enables them to drive more effective marketing strategies by looking at local and regional trends and to monitor its pricing strategy. Working in partnership is seeing the brand now boosting overall performance across the business.”
“It’s a really exciting time seeing the results of our partnerships play out. As a global organisation, Epos Now can support businesses within a region, a country, or worldwide.”
The Epos Now stats
- 64,000 users. Epos Now helps thousands of businesses from single-site start-ups to established, expanding businesses with 100+ locations.
- 74 countries. Epos Now is a global business, with users in as many as 74 countries, and head offices in Norwich, UK; Queensland, Australia; and Orlando, USA
- 24/7, all year long. The sun never sets on Epos Now. Access and support is always available, no matter when, where, or how you’re trading or what you need.
- 130+ apps, integrations and services. Epos Now has developed and partnered with all your favourite tools, ensuring you have what you need to flourish.
Where Enterprise excels
Epos Now Enterprise exists because we recognise that larger, multi-location businesses will require a more personal touch. To create the seamless management experience you’re looking for, we’ve built in a range of features designed to make a multi-site enterprise easier:
- Layered access options. With Epos Now Enterprise, you can devolve local data and management access to regional and site managers, giving them easy access to their system, with control over front-line staff, customers, and inventory, while you monitor and manage the company-wide account.
- A reusable, reliable sales model. Provide your teams with a familiar sales system, equipped with loyalty apps, promotions, and multi-channel sales, even as you reshape product lines and services as you adapt to face a changing market and respond to new sales trends.
- Real-time, universal reporting. Get the same service in every territory. From Singapore or San Francisco, keep a steady eye on minute-by-minute data, and instantly respond to any issues at any one of your sites, all through dozens of detailed, downloadable business reports.
- A simple inventory system for complex needs. Track every product at every site and warehouse, using a complex matrix that tracks by colour, type, size, in multiple solid, liquid, weighed and itemised measures. Update automatically, reorder with ease, transfer as you need.
- Built-in scalability. Open up new sites and incorporate them into your existing system and enjoy stress-free scaling. Close and reopen with the same hassle-free simplicity and a dedicated, familiar support agent ready to help with any and all concerns.
"Wherever I am, on holiday, in the car, in one of the pubs, I can dial in, I can check-in, see what's going on" James Lyon Shaw, Brucan Pubs
Taking support seriously
Lee Hill brings years of corporate experience, working hands-on and in partnership with businesses to help them understand and highlight the best ways of trading and scaling with their POS systems. He took the time to share his thoughts on how Epos Now supports larger enterprises that rely on them:
“At Epos Now we recognise the distinct challenges that larger organisations with multi-site operations face. By understanding your business operations and structures, we identify, design, and implement customer-centric, optimised processes and products that are effective for you.
“Our commitment to understanding your business drives us to offer robust, dialogue-driven support and customised solutions, in conjunction with our account managers and partnership teams.”
Lee and the Epos Now Enterprise team spend their days working closely with business leaders they’ve come to know personally, learning about their businesses and finding ways to make the system work just right for each user. The Enterprise support system Lee works on has many additional features that help make the Enterprise package a must-have. This includes:
- Personal implementation planning. From sign-up, we create an implementation plan tailored to your business, with key stakeholders working together, allowing everyone to receive the specialist support they need – from day one, through the training process, to launch, and beyond.
- Support channels that suit you. Choose the method of support that suits you: over the phone, through LiveChat, webinars, written guides and more. We even have agents working on-site, meeting your teams and building your projects from the ground up.
- Dedicated account managers. When you call Epos Now, you know who you’re calling. You’re assigned a dedicated agent just for you, who offers you a familiar service you can trust.
- Real-time feedback. Epos Now Enterprise works closely with businesses, listening to you and your team, to feedback to our developers to improve the service to meet your needs.
- Dynamic pricing models. Not every business suits the same setup, so we offer bespoke, dynamic pricing models that will work for you, and change as you scale your business.
“I’d recommend Epos Now to any kind of business. It’s really all-in-one." Wayne Daws, Burns Barbers
Get ready to enter a new era with Epos Now Enterprise
If you’re managing a complex business, and you’re considering how to move forward, Epos Now Enterprise knows you want something that feels simple (even if it’s not!)
To take the next step, contact Lee and the Epos Now Enterprise team for a personalised consultation, or click here for more about Epos Now Enterprise.