Customer Service Representative

Customer Service Representative

Epos Now exists to add value to the lives and businesses of our customers. Do you have a proven track record in any customer assistant, retail or hospitality setting, and have a positive mindset, a proactive attitude and an excellent phone manner? You may be the perfect fit to put our POS customers first.

Overview

As a Customer Service Advisor, you will play a vital role in dealing with telephone, chat and web ticket customer contact following the purchase of our system. You will be handling customer support calls to onboard our new customers and resolve any queries in a timely and efficient manner.

Benefits worth getting excited about!

• Progression! With an ever-evolving, growing and changing business we can offer an exciting career path. We pride our self in the amount of internal promotions within our Customer Service Management Team

• Increasing holiday allowance and holiday trading opportunities.

• Exclusive retail, restaurants, travel and accommodation discounts

• Modern ‘London-style’ offices with PS4s, ping pong tables & summer tiki bar.

• Cycle to work scheme.

• Dental and healthcare plans (salary sacrifice).

• 24/7 access to health / well-being online centre and employee assistance programme.

• Long service and half annual awards.

• Company celebratory events (summer and winter).

Customer Service Advisor Responsibilities:

• Delivering training for new customers during their on boarding process.

• Taking inbound customer support calls, answering web chats and support tickets

• Providing excellent customer service, escalating where appropriate and accurately recording customer data.

• Upon customer request, making outbound calls to provide additional support & answer queries.

• Working to call time and upselling targets, using a ‘soft sales’ approach to proactively identify growth opportunities & attend to customer needs

Customer Service Advisor Requirements:

• A positive, confident communicator with a proven track record in any customer setting including retail, hospitality, social care, sales, charity work, healthcare or public services

• A proactive, motivated learner who is able to work independently

• A resilient, calm individual who is empathetic towards others, determination to succeed while displaying genuine care for our customers is key!

• A highly organised, flexible personality with great attention to detail and fantastic energy!

• An ability to speak fluent Spanish is desirable but not a requirement.

Check out Trustpilot ('excellent') online for independent reviews and an insight into our products and services and Glassdoor (4.4/5) online for reviews on us as an employer.