The Benefits of Choosing Epos Now for Hospitality Businesses

The hospitality industry is in a constant state of flux as the needs and wants of consumers. What the general public expects from businesses and how they interact with them is completely different to what they were happy with 10 years ago. 

Luckily, point of sale (POS) technology companies like Epos Now have rushed to fill in the gaps of what businesses can provide. Over the years, these POS systems have evolved from simple pieces of payment processing software to sophisticated systems. 

One of the benefits of a POS system is that ours are even capable of running an entire franchise from a countertop. The right POS system for hospitality can give your business the edge it needs to cut through the competition and position you for success.

 At Epos Now, we know we’ve created the exact system you’re looking for. In this blog, we’ll be introducing ourselves, explaining why we’re the right choice for your business and talking about the pros and cons of a pos system. 

Who is Epos Now? 

In 2011, our founder and CEO Jacyn Heavens was struck with a vision. He experienced first-hand how difficult it was for hospitality businesses to find an affordable yet effective POS system. His mission was clear as he set out to offer unbeatable POS software and hardware to small and large businesses alike. 

Jacyn believed he was on to something and business owners across England agreed. Since our humble beginnings, we’ve expanded into 71 countries and provide award-winning service to over 40,000 customers worldwide. We’re incredibly proud of the work we do and of the continuing support we offer our customers. 

In addition to the services we provide to our hospitality customers, we also offer systems that cater to the retail industry. This blog will be focused on our hospitality systems. We’re certain you’ll find it to be the right choice for your business once you hear of the benefits that we offer our customers. 

An all-in-one solutions

Whether you run a multi-location franchise, a hotel, or a locally renowned restaurant, the same old issues abound. Staff rotas can easily fall into disarray, payroll is an endlessly tedious task, customer service standards can easily slip. 

The Epos Now Hospitality system is specifically designed to address and eliminate these issues from one central location. It handles and streamlines your business admin, giving you more time to train staff and ensure your customers are getting the service they need. 

Our Complete Solution also offers many POS benefits to merchants including: 

• Front and back of house synchronisation - Good communication between your servers and the kitchen is crucial in a fast-moving hospitality environment. Our systems allows your kitchen staff to see orders as soon as they’re entered into the system. 
• Food app integration - Looking to join the delivery revolution? Epos Now Delivery integrates with major delivery services so your customers can enjoy your food wherever they are.
• Loyalty rewards - A dependable group of regulars is vital to continued success. With Epos Now Loyalty you can easily set up loyalty programmes that will have your customers coming back again and again. 

Epos Now solutions operate as cloud-based systems. This means that your data is stored in secure offsite servers. It also means that you can log into your system remotely via our Back Office and keep an eye on things. We can think of worse things than checking how well that new special is selling from a Barbadian beach. 

In addition to all these top-of-the-line features, our Complete Solution also comes with tried and tested pieces of hardware. The POS features and benefits of an Epos Now system includes POS software, a reactive terminal, a receipt printer, and a formidable cash drawer. You can also keep up with consumer demand with our Pro range of card machines. 

Integrate and innovate 

One of the benefits of a POS machine from Epos now is that you should be able to run your business exactly the way you want. To achieve this, our App Store is stuffed with over a hundred integration with leading apps so that you fine-tune your system to meet the exact needs of your business. 

The COVID-19 pandemic turned the world of hospitality upside down and lead to many businesses offering delivery for the first time. Whether you already deliver or would like to offer it, our systems integrate with major players in the delivery scene like Deliveroo so you can reach your customers where they are. 

As a hospitality business, customer service should be at the forefront of your mind. Your staff are only human and they can’t be everywhere at once. That’s where Epos Now Order & Pay comes in. This incredible integration not only set up a delivery platform for you, but it also conveniently allows your customers to order their meal from their table and pay right there.

Your customers will more than likely Google your establishment before they make the decision to pay you a visit. If your online presence isn’t up to snuff, there’s a chance they could go somewhere else. Our website builder will ensure you put your best online foot forward with a professional website that will set you apart from the competition. 

Invaluable insights

Your success directly ties into how well you know your business. Epos Now empowers you to know what’s working and what’s not with our real-time business insights. Your system will automatically collect and analyse your sales data and convert it into easy-to-understand sales reports. 

Your Epos Now point of sales system is designed to help you get a better idea of how your business is doing. To this end it allows you to see your customers’ favourite items, your most profitable dishes, and the items that simply aren’t selling. With this information, you can tailor your menu to ensure you’re getting the best out of your business. 

Keeping your staff happy is another aspect of your business that Epos Now can help with. Our system allows you to see your peak busy times so you can better schedule your staff. This, combined with our staffing integrations, means your staff will always be where you need them to be. 

Payments made perfect 

Every customer will have their own preferred way of paying for your goods and services. Epos Now Payments allows you to take all forms of payment and ensure your customers can pay the way they want. Even better, all your transactions will be processed at flat rates so you get the money you’ve earned.**

Our sophisticated system can process all forms of payment including chip & pin, contactless, and remote payments. We’ve partnered with all major credit card companies so you can easily invite international customers into your business.

The only real option

We don’t want to blow our own horn but we know we’re market leaders when it comes to hospitality POS companies. If we’ve convinced you to join the Epos Now family, get in touch with our helpful team. We’d love to hear from you.